Testimonials
I have worked with many talented people on a vast amount of different projects and what they say about my contributions means a lot.
I have worked with many talented people on a vast amount of different projects and what they say about my contributions means a lot.
“Gareth’s has supported a wide variety of work from sales to service at BT. His vast skillset has made it easy for him to engage in new teams and rapidly embed himself in the work. Gareth has demonstrated great knowledge of user experience methodologies alongside strong visual skills. I would strongly recommend him as a talented senior Product Designer for any team.”
“Gareth’s role as a UX lead was critical when he worked across multiple native app projects. Gareth has great stakeholder management skills and a solid combination of techincal knowledge and creative ideas, he was very proactive in pushing the boundaries to solve complex business problems in a simple way to make the user experience much simplier for the user. I consider Gareth to be T-shaped in his skillset as he not only worked through from concept to delivery but also tested out our thinking by building rich prototypes and taking them to lab to user test with particpants which ment we could learn faster and take our features to market quicker. Gareth played a key part in the success of our digital products and I would recommend him to anyone that wants to achieve great results for their projects and i would be very happy to work with him again.”
“Gareth was a pleasure to work with, and managed a challenging, technical project with a great sense of professionalism. He was able to quickly establish great relationships with the team, understood the stakeholders and helped produce some good designs in a tough environment. I look forward to working with him again.”
"Gareth worked as part of the strategic implementation team for Virgin Media’s partnership with Spotify. The deal and partnership where first for an ISP using a 3rd party music provider as a promotional mechanic to acquire customers and drive increased value out of existing customers, the partnership spanned online, mobile and TV. From a UX perspective Gareth had to deal with a complex integration whereby Virgin Media took on the role of educating customers as to the benefits of the Spotify service but equally handling both the sign up/ provisioning process for new customers on behalf of Spotify within a Virgin Media environment. Added to that the solution needed to manage the promotional mechanic that dealt with customers coming off a promo and being offered an opt in to continue with the service, the user journey scenarios were highly complex and required a logical mind! Gareth approached the project and integration in a very methodical way working closely with customer experience, technology and Spotify themselves to ensure the optimal customer journey and user experience. He was prepared to think out of the box and challenge decisions rather than be solely led by the product teams. His challenges were thought through and came as a result of understanding customer needs but equally the constraints and challenges associated with the technical solution. Gareth worked in a collaborative manner and was a valued member of the broader team which ultimately saw the launch of the first partnership of this type for Spotify."
“I’ve worked in WiFi for some time. Previously with BT WiFi, I designed the UX for the Olympic Park WiFi service. In my opinion, the London Underground WiFi service, which Gareth led the UX on is the best WiFi user experience anywhere.”
“Gareth provided UX Design for a key project that required complexity to be presented in a simple, customer-friendly way as part of the customer facing portal. The complexity was grasped quickly by Gareth, and the approach taken in terms of sketching options and discussing alternatives to meet the core requirement, resulted in a very successful design, that not only providing the information needed, but providing a clear and simple customer experience, that masked that inherent complexity. If I need an excellent UX Design in the future, I know where to find one."
“Gareth has a wealth of knowledge that allows him to have a true understanding of what it means to create a successful online experience. He can be trusted with confidence to take ownership of projects large and small and deliver them to an incredibly high standard. I would recommend Gareth for any user experience or Information Architecture project”.